FAQ

1. What if I entered incorrect contact or shipping information?

If you notice any errors in your email address, name, or shipping details, please contact us as soon as possible at support@Vibenesthome.com.
We will do our best to update your information before your order is processed.

2. What payment methods do you accept?

We accept a variety of secure and convenient payment options, including:

  • Paypal

All payments are processed through encrypted and secure payment gateways.

3. Can I request a custom product?

Yes! Vibenesthome specializes in custom lighting solutions.

If you love a chandelier or lighting design but need a different size, finish, or configuration, our team is happy to assist.

Please email support@Vibenesthome.com with the following details:

  • A link to the product you’re interested in

  • Your preferred color or finish (e.g., brushed gold, matte black)

  • Desired dimensions or room details (such as ceiling height or table size)

If you’re unsure about sizing, feel free to share your room dimensions and photos. Our design team will provide professional recommendations.

You will receive a personalized quote within 24 hours.
For more information, please visit our Customization Page.

4. How do I install my new lighting or chandelier?

Each Vibenesthome product includes detailed installation instructions.
For larger or more complex lighting fixtures, we strongly recommend hiring a licensed electrician to ensure proper installation and safety.

5. Are your products UL listed?

Yes. All Vibenesthome lighting products comply with UL safety standards, ensuring reliable performance and safe use.

6. How can I cancel or modify an order?

  • Customized orders cannot be canceled or modified once placed, as they are made specifically for you and cannot be resold.

  • Standard (non-custom) orders may be canceled within 24 hours of placement at no charge.

  • Cancellation requests made after 24 hours may be subject to a processing or handling fee.

  • Once an order has been shipped, cancellation is no longer possible. If you wish to return an eligible non-custom item after delivery, please contact us to initiate a return.

Thank you for your understanding and support of Vibenesthome.